New pet coming to visit us?
About our Services and Pricing
The care we offer requires significantly more time with the pet than traditional medicine. We treat the underlying cause
of the problem, with the goal of preventing or healing problems. Our treatments require multiple visits and the
veterinarians and therapists typically spend 60 minutes with each new patient, and 40-60 minutes with follow up visits.
Each visit with the veterinarian or rehab therapist will begin with a reassessment to evaluate how the pet has
responded to treatment and make adjustments for care, herbs, supplements or exercises until the next assessment.
New pets must always be evaluated in person prior to any treatment with a technician, or prior to receiving any
prescribed medicine. Our team invests a lot of effort before your first visit. We obtain all necessary records, evaluate the
pet’s history with data and surveys, and make initial notes for the first visit. We know emergencies happen, but is
important that you do not cancel the appointment within two days if at all possible. We often have a waiting list, so it
may be difficult to reschedule, but we will do our best to find another appointment.
Please click here for a price list of services and treatment plans, and contact us if you have any questions!
Cancellation Policy – Help us heal more, Phone or @ Email 2 days before!
Talking about cancellations and no shows is our least favorite topic of discussion, but it happens. When it does, we have less ability to complete our mission of healing more pets naturally.
Like dermotoligist appointments, dental appointments, concerts, and other activities, when you book a spot with us, it is an investment we both make. In our case, it is 30-60+ minutes of an 8 hour day with a professional. If you cancel and we can’t fill the spot, we lose that value. To offset our losses, we have charges to recover a portion of that loss.
Typically we have about 40-50 pets waiting for an earlier appointment date, but it takes a while to contact them.
You may have been on this list before! We need at least one full day to match the right waiting list pet to your empty appointment time, thats why we ask you contact us 2 business days before (Mon – Fri 9a – 6p, Sat before 12 pm).
If you reschedule, we will do our best to get you in as fast as possible. If more people give us 2 days or more notice if they cancel, we can get you in sooner! New visits are harder to find slots for as they require an hour and the veterinarians see a limited amount of new pets per month.
First Timer? Please avoid being charged.
Our team invests a lot of effort in new patients. About an hour and a half of non-billed time is spent gathering records and for the veterinarian to study your case beforehand.
If you cancel within 2 business days, it may require waiting weeks for another appointment time since we have limited ‘long’ appointments required for new patients.
Charges will be applied to the credit card on file at the time of late cancellation or if you do not show up to your appointment. No show clients will be required to pre-pay for their next appointment if rescheduling.
Regulars are Special!
Charges will be placed on the account and we see you at your next appointment to discuss the charges and ensure we have the best contact information for you! If you have no active visits upcoming we will invoice the charge and send you an email.
Late Cancellation Technician Visit $25
Late Cancellation Vet/Spec. Visit $45
No Show Technician Visit $45
No Show Vet/Spec. Visit $90
*fees may change, please contact us if you have any questions or concerns
Effective: September 15th, 2019